Frequently Asked Questions

Once you purchase a "Buy Now Watch Now" Video, it is available to watch online 24/7. You access them from your "Digital Video Library" on your "MY Account" page. All "Buy Now Watch Now" videos are also shipped to you on a DVD via standard mail at the time of purchase. You may upgrade the shipping if you need it sooner.

YES, you can use your AFM subscriber User Name (your email address) and Password, however the subscriber data base, and the online shopping data base are separate and require you to login at both sites. You would need to make a purchase, or setup your shopping account sperately, the information from your subscriber account is not automatically put into the shopping data.

The "Buy Now Watch Now" streaming videos require Flash Player version 8 or later. We have found that playing them in older versions will cause the video to not be displayed. To determine what version of flash player you have, load a "Buy Now Watch Now" video or preview and right click on the screen.

Any Buy Now Watch Now Videos that you have purchased will appear in your own personal AFM Digital Library. To access them you must first click on the "My AFM" link available in the top navigation bar, or on your receipt. Once you enter your personalized "My AFM" page the Buy Now Watch Now videos will appear under the heading "My AFM Streaming Video Library" you can then click on the title to load it into your digital movie player.

No, for your protection it is strictly prohibited, if you give out your user name and password to others they will have access to your personal confidential information, such as your credit card number. We take every precaution not to disclose your personal information, you also have a responsiblity to not disclose your user name and password to others. Violation of this policy could result in termination of your account.

Most likely the problem is occurring due to network congestion, I have noticed this same problem at different times of the day, other times the videos play fine. It is due to bandwidth limitations of the internet, and when this occurs it is called "buffering", what happens is the stream is interrupted because there is not enough "space" between our server, and your internet connection for the video to stream through un-interrupted. It is normal for this to occur, however hi speed DSL, cable and faster internet connections experience this less frequently. My experience has been that the stream/video will continue to play once the stream finds enough space to resume. Usually on my end when this occurs it only lasts for 10-20 seconds and then the video continues. When this occurs, do not click on stop and try to restart, wait for a few minutes to see if the video resumes.

The shipping date will appear on the receipt for your order once it has been shipped, please check yor receipt by visiting your "My AFM" page and check your order history, then click on the receipt you are inquiring about.

Currently we are releasing 1 - 2 new videos every Tuesday so please check back often.

Shipping via regular USPS is always FREE for "Buy Now Watch Now" videos plus you have instant access to watch your videos in your "My AFM" video library so you don't have to wait. No shipping costs and no waiting. Can it get any better?

All orders are processed within 24 business hours of being placed. Our business hours are 8:00 a.m. - 5:00 p.m. Eastern Standard Time, Monday - Friday, excluding major holidays.

We would need to have a purchase order from your school which we do not accept online currently. The fastest way to process orders with a PO is to fax the PO to 561-627-3447. You will then need to call us at 1-800-537-4271 Option 1 (in the US) or 561-627-3393 Option 1 (outside the US) and a customer service agent will be able to process your order immediately allowing you all the advantages of credit card orders.